Support

Yes. If your item doesn't arrive, arrives significantly different from how it was described, or arrives damaged in a way that wasn't disclosed, you're entitled to a full refund. You need to raise this within 5 days of the expected delivery date or within 5 days of receiving the item. See our Returns & Refunds policy for full details.

Every purchase made through Hoggl is covered by buyer protection — your payment is held securely until you confirm the item arrived as expected. A small flat fee is added at checkout, shown clearly before you confirm your purchase. There are no confusing percentages.

Unfortunately not. Refunds aren't issued for change of mind, items that don't fit, or minor wear that was already visible in the listing photos. If you're unsure about an item's condition, it's always worth messaging the seller before buying.

Hoggl is for children's items only. We don't allow items subject to a safety recall, car seats involved in an accident, used cot mattresses, impacted helmets, counterfeit goods, or anything not genuinely intended for children. Full details are in our Acceptable Use policy.

First, message the seller directly through the app and explain the issue — most things get sorted this way. If you don't hear back within 48 hours, or can't reach an agreement, contact us at support@hoggl.co.uk with your order reference and a description of the problem.

You need to be 18 or over and a UK resident. Hoggl is a marketplace for parents and guardians buying and selling children's items — we don't knowingly allow anyone under 18 to hold an account.

Payments are processed securely via Stripe. Funds are held until the buyer confirms they're happy with the item, at which point payment is released to the seller. This protects both sides of the transaction.

You can delete your account directly from the app at any time. Go to Account → Settings → Delete account. Deletion is permanent and cannot be undone — all your listings, order history, and personal data will be removed within 30 days in line with our Privacy Policy.

If you're unable to access the app, you can request deletion using the support form below — select "Request account deletion" from the dropdown and we'll action it within 30 days.

Yes — sellers dispatch using Hoggl's integrated shipping, with a prepaid label generated through the app. Items sent outside of this system aren't covered by buyer protection, so it's always best to ship through the app.